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    Wednesday
    Oct122016

    Amazon Launches Free-Same Day Delivery in Toronto & Vancouver

    There is not another dominate e-retailer currently than Amazon, and it is clear by the continued success of its' free Same-Day Delivery program. Now the free service to Prime members is moving beyond the US and into expansion in Canada.

    Amazon Canada, also Amazon.ca, has announced that it will be offering free same-day delivery in two major cities there: Toronto and Vancouver. Out of the two cities, Toronto is the one with most of the attention, being that it is the largest city in Canada. Same-day delivery thrives off of volume, and as the services grows within Toronto, it will more than likely be a platform for other cities. The service will be available for only Prime members at no cost, which currently pay $79 annually for free delivery without a minimum order requirement. The option will be available for all orders above $25 in both cities.

    Alexandre Gagnon, vice-president, Amazon Canada, discussed why now that the retailer is moving forward with same-day delivery there. He stated, “We have been working quite hard to improve the speed of delivery and we got to a point where we are now able to offer that service”. He also added, “In general, people using e-commerce tend to want to receive those goods as fast as possible. In response to demand we are launching this program.” The demand via e-commerce is what drives fast delivery to be justified to implement it for Amazon. The e-retail giant has enough shoppers ordering online and that want same-day delivery, that it only make sense to launch it.

    Jim Danahy, CEO of retail advisory firm Customer Lab, also commented in the article about Amazon and the addition of same-day delivery. He stated, “With the membership, Prime is like a Costco for online, and where they really made ripples when they first did this was during the holiday season. They have clearly demonstrated that same day and next-day delivery across the United States has made a difference. I can see this making a difference for people who are pressed for time. Many people decide which retailer they choose based on those kinds of features. It’s an infinitesimally small piece of Canadian retail at this point, but it is where the industry is going.” Amazon is proving that it understands how to quickly adapt to industry changes and more retailers will have to learn how to do this as well.

    From Google, Wal-Mart, BestBuy, Target, Macy's, and more, many big name retailers understand the same-day delivery is becoming more than just a trend. As online retail grows, which is forecasted to reach $500 billion by 2018, it is going to be essential to have the strong omnichannels in place to bridge online and in-store business. The retailer that can do that is going to be the retailer that acquires more shoppers and keeps them. Indeed, the industry is headed towards more speed and convenience, which is what a Same-Day Courier like A-1 Express can help any retailer quickly implement throughout the US. The Memphis Courier has the courier expertise and latest technology to create efficient same-day solutions.

    Reference: 9.27.16, Financial Post, Hollie Shaw, Amazon launches same-day delivery in Toronto, Vancouver

    Tuesday
    Oct042016

    UPS Hires More Employees to Boost Delivery Time This Holiday Season

    It doesn't really matter in today's business and online retail how big you are, but can you deliver when you say you can deliver. This is what carrier giant UPS has had to wrestle with over recent years because customers have not been satisfied with its ability to meet delivery times.

    To avoid taking on more that it can handle, UPS has decided to increase dramatically its staffing in order to provide better on-time shipping. During the holiday season, more than any other time of the year, shopper has high expectations in getting their online orders and gifts arrive at the destination when they are supposed to. USA Today has reported that UPS has stated that it will be hiring 95,000 temporary employees to for the ultimate purpose of decreasing its delivery time.

    What happens to the package before and after it get on that truck is what UPS is after and making it successful. The new employees will experienced in packages, sorted and shipped. “We’re ready to kick off our annual holiday hiring process, and need lots of great people for various positions on all shifts across the country,” stated Myron Gray, president of UPS’s U.S. Operations in a statement in regards to the mass hire. UPS's plan is to have the initiative in place by November and it will continue on throughout the holiday season delivers in November, all the way into the new year.

    Seasonal employees will help delivery all types of toys, electronics and more to thousands of locations throughout the US. The jobs available are full-time and part-time positions, with the possibly of them leading to permanent ones. UPS CEO David Abney commented in the article relative to the new employment opportunities available and how workers can receive more income for their holiday shopping. He stated, “For many it’s an opportunity to earn some extra cash for the holidays, but with many of our holiday hires getting permanent jobs with us, it can also be a gateway to a career."

    UPS has several reasons to implement an effective means to getting their deliveries performed on-time. Amazon has been growing and UPS is going to have to find a way to increasing its' delivery efficiency, as the retailer utilizes big carriers on a regular basis. It has free two-day delivery and Same-Day Delivery via Prime Now. The online items that the customer chooses to elect can involve needing UPS to make a delivery, and an e-retailer like Amazon can not afford to have late deliveries.

    This goes for other retailers, such as Wal-Mart, Toys-R-Us, Best Buy, and more. However, if their carrier is late, shoppers can always count on a Same-Day Courier like A-1 Express has a vast network and can not only deliver in Georgia, but also throughout the US. The Philadelphia Courier has the courier expertise and technology to develop sound delivery logistics, including store return services, route delivery services, on-demand services and other same-day delivery programs. As UPS moves forward with its' pursuit to deliver faster, it may consider partnering will A-1 Express to deliver short distances and create error shipments.

    Reference: 9.15.16, USA today, Charisse Jones, Need some holiday cash? Here's where to look

    Thursday
    Sep292016

    Retailers Getting Faster At Delivering Online Items

    If you're moving as fast as Amazon is, then you would understand that today's online retail is emerging to become a staple business within e-commerce. Online retail is expected to reach $500 billion by 2018, and Amazon is leading way, capturing 33% of sales online a year ago. One of the e-retail giant's core value-added services is its' ability to optimally perform two-day delivery, as well as Same-Day Delivery. This has given Amazon a tremendous advantage over other retailers, yet a new report shows that they are beginning to fight back and speed up their delivery times.

    Internet Retailer recently reported how several top e-retailers in the US have begun to deliver their online items. It's new “Click, Ship & Return: Fulfillment Report” showed that retailers were making delivery time improvements within the last three years. The study was based on 30 retailers, tracking KPI's such as shipping speed, order processing times and returns. The report found that the average delivery time was four days.

    The four-day time frames is a big difference from what it use to be. Based on a Slice Intelligence tracking of 238 online retailers, in January 2014 the average delivery time was 8.3 days. By April 2016, that average has decreased to 5.1 days. Therefore, there was a vast improvement within a two-year span. Consumers have become more comfortable with shopping online, coupled with the convenience of technology, the demand for faster delivery has increased. The retailer that can provide the same product, yet have the ability to get it into the hands of shoppers reliably faster, will be the one that gains a loyal customer.

    In comparison with Amazon, the e-retail holds an impressive average between one and two days to deliver. This is no surprise with the level of distribution and fulfillment center operation that Amazon has. Now, it even has the reach to provide two-hour delivery via Prime Now in major US cities. Earlier this year, Amazon's expanded its' free Same-Day Delivery program to a total 27 cities, including San Francisco Bay Area, New York, Philadelphia, Seattle, San Diego, Dallas-Fort Worth, Phoenix, Indianapolis, Baltimore, Washington DC, Chicago, Richmond, Atlanta, Orlando, and more. Soon Amazon will be nationwide.

    Other retailers are beginning to adopt Amazon's strategy. E-commerce analytic company, Slice Intelligence, performed a study and found one way retailers are successfully delivering quicker is by building more distribution centers to fulfill online orders, and these facilities are storing merchandise close to many heavily populated areas. This is resulting in faster turnaround delivery times. They are also utilizing their brick-and-mortar stores to pick up and delivery online orders. A company like Wal-Mart for example, has thousands of locations nationwide, which would enable it to easily fulfill online orders.

    Instead of perform the deliveries themselves, many retailers partner with a Same-Day Courier like A-1 Express to develop an optimal same-day delivery solution throughout the US. The Phoenix Courier has a national footprint and the expertise to exceed any company's expectations. We understand courier same-day delivery, offering route deliveries, long-distance services, return delivery services, one-hour services, and more. A-1 Express can help get retailers' delivery time decreased, resulting in being able to truly compete with Amazon.

    Reference: 9.9.16, www.internetretailer.com, Kat Fay, Top e-retailers deliver the goods faster

    Tuesday
    Sep202016

    Tesco Seeks to Compete with AmazonFresh, Goes Same-Day Grocery Services

    It's not about which retailer will surpass Amazon, but who are the ones that can at least keep up with it. The US e-retail leader is not only having competitors dig deep to keep market share in the US, it is happening abroad as well. In the UK, supermarket giant Sainsbury just launched an initiative in July to offer same-day grocery delivery in 30 ares in England before year's end. Now, it appears store chain Tesco is right behind them with a same-day service of its' own to defend off Amazon Fresh from luring its' customer base away.

    The Daily Mail recently reported that Tesco will be rolling out a same day ‘click and collect’ service for groceries from 300 stores throughout the UK. With this many stores, Tesco should generate the volume it takes to make the service work. Scale is vital with any same-day service, as the volume will ultimately make it worth while. For all orders placed by 1pm, shoppers will be able to pick up from their local store after 4pm the same day. The cost of the service will be £2 for a two-hour collection slot from Monday to Thursday, and £3 for slots on Friday or Saturday. Another option regarding Tesco's click and collect is that customers can either choose a 4pm to 6pm, or 6pm to 8pm collection window slot for all six days.

    "We know time is valuable to our customers and they expect more convenience and choice than ever before in how, when and where they do their grocery shopping", Tesco said in the article. The retailer also said relative to service convenience, "Our same day grocery click-and-collect service is available at nearly 300 stores across the UK and means our customers can get their shopping at a time and location that is convenient for them." As shoppers have become more comfortable and secure with online purchasing, retailers now seek to position their stores so customers can buy right where they are. Whether they are at the coffee shop, or at home, they can utilize their mobile device to buy online and them pick it up from a retail store.

    In today's market, shoppers are also trending to use Same-Day Delivery to have their online items dropped off at their front door. This is what Amazon has established in the 27 markets in the US, including hometown Seattle, San Francisco, San Diego, Charlotte, New York, Philadelphia, Chicago, Atlanta, Richmond, Orlando, and many more. Wal-Mart, the world's largest retailer, has launched same-day grocery delivery in a few major US cities to begin with in the last recent months. It makes sense for any grocery store retailer to offer same-day delivery, as shoppers have a constant demand for food products and would enjoy not have to leave their home to get dinner.

    Tesco's competitor, Sainsbury, announced launching a same-day grocery delivery program that will span over 30 areas in England by Christmas of this year. When the grocery store chain use to only provide grocery next-day delivery as an option, now its' customers can get their products the same day. Same-day grocery delivery will be offered for orders placed online by noon, and will be dropped off by 6pm that day. Like Tesco, Sainsbury will have a pick-up option that will be ready to pick up from 4pm as well .

    As other companies are doing, Tesco is implementing this strategy to stay competitive with new Amazon Fresh, which offers same day delivery on 130,000 goods. It takes an established system to optimally delivery that many online items per day. A Same-Day Courier like A-1 Express can partner with any grocery store chain or e-based retailer that wants same-day delivery to become a staple service. from their operation. The Houston Courier has the national footprint and logistical expertise to develop a variety of same-day solutions for any company to grow their business and compete with Amazon.

    Reference: 8.24.16, www.dailymailcom, Sean Poulter, Tesco is to offer a same day ‘click and collect’ service for groceries as it moves to fight off threat from Amazon

    Tuesday
    Sep132016

    The Fragrance Shop Steps Up Online, Launches Same-Day Delivery Testing

    If you didn't think that Same-Day Delivery would break the barrier and move beyond being just a trend, big companies are proving the shipping option can be a staple within any industry. All types of businesses are engaging in fast delivery, including UK's The Fragrance Shop which has made the shift from just offering next-day delivery to same day.

    Essential Retail recently reported the popular fragrance retailer has announced the roll-out of it's new one-hour delivery service. It will also be adding next-day delivery to its line of online shipping options. Prior to the move, The Fragrance Shop only provided online customers a standard and a nominated day delivery, as well as weekend and a click & collect service options. Once it received positive results from its fast next-day and click & collect options, The Fragrance Shop initiated implementing its one-hour services.

    Fragrance Shop's head of eCommerce Mark Kelly discussed the new one-hour service and its' strategic decisions to meet online shopper demand there. He said, "Fragrances are typically purchased as a last minute gift, so speed and flexibility of delivery is important. We want to maximize on this by making it easier for customers to make these guilt-free, eleventh-hour purchases. We chose to implement Shutl based on the company's standing as a market leader in same day delivery and the fact we share the same ethos for superior customer service."

    As other retailers in the US have done, which is partnering with a Same-Day Courier like A-1 Express to for fast shipping options, The Fragrance shop is partnering with delivery company Shutl to pick up and delivery from its' 177 stores nationwide. Kelly added, "Shutl enables us to interact with our customers quickly, and in the manner of their choosing. This doesn't just give customers greater control over when they receive their purchases, but by keeping the delivery time short, they are less likely to change or cancel their order or contact customer services for delivery updates."

    The UK has been experienced other big name retailers launching same-day services, such as supermarket grocery store chain giant Sainsbury. The company launched same-day grocery delivery in July, with plans to expand the service in 30 more areas throughout the country. Testing will begin in three stores, and then implement same-day delivery in 30 areas in the country by Christmas. With the holiday season almost here, The Fragrance Shop is looking to create a client base during Thanksgiving and Christmas.

    As with other big name retailers, the Fragrance Shop too has the product shoppers want, yet they desire for their purchase to be brought to them. This is where A-1 Express can a Los Angeles Courier that performs delivery analysis and develops a same-day solution to meet consumer demand. If Amazon is is doing it, others retailers can do it also. The Fragrance Shop will now be able to compete within the delivery sector and get their products into their customers' hands fast.

    Reference: 8.10.16, www.essentialretail.com, Caroline Baldwin, The Fragrance Shop rolls out one-hour delivery