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    Wednesday
    Dec172014

    Experts Say Macy's Same-Day Delivery Will Work!

    After Amazon and Google has made their strategic moves with establishing same-day delivery, Macy's made a move of its' own. With rolling out same-day delivery in multiple US cities demographically fit for the service and considering every aspect of Macy's, experts are commenting the popular department store could end up being the front runner.

    Forbes recently reported how Macy's could lead the pack and win out with same-day delivery. Macy's aggressively jumped all the way into the service last month, launching same-day delivery in Houston, Los Angeles, San Francisco, San Jose, Chicago, Washington DC, New Jersey, and Seattle. Sister company Bloomingdale's also rolled out the service Los Angeles, San Francisco, San Jose, and Chicago. Customers that place their online orders with Macy's by 1 pm, will have their items delivered same day within a selected two-hour delivery window option. Orders must be placed by 11 am on Sundays.

    Macy’s also stacks up against the competition with its' pricing for the service. Big name retailers like Amazon offer its' Prime members same-day delivery for $5.99. However, Non-Prime members pay $9.99 for the first item and $.99 cents per additional item. Google Express charges $4.99 per order or customers can pay $10 per month and $95 per year. Wal-Mart even offers same-day delivery in multiple cities and its' service Walmart To Go costs $10, regardless of the order size. Wal-Mart does offer free same-day service in parts of Canada to compete with Amazon, yet currently not in the US.

    Some experts weighed in on the prospect of Macy's be on track to very well get in front of the competition. President of Second To None, Jeff Hall, stated, “Same-day delivery, including two-hour delivery windows, will be hugely appealing, as it crushes so many of the inconveniences of shopping in-store: drive time, parking, traffic, etc. Macy’s is at the forefront of an emerging customer expectation that will be growing exponentially in the next few years.” With the growth of tech gadgets and the comfortability of shopping online, many shoppers are in fact engaging into more outside-of-the-store shopping.

    In the article, president of Newmarketbuilders Carol Spieckerman said, “The big breakthrough is department stores finally coming around to the reality that not everyone loves to shop (a premise that most have myopically held onto despite evidence to the contrary). Department stores’ stubborn store-centricity may have held them back in the digital realm, but now Macy’s is showing everyone how to play a mean game of catch-up on multiple fronts.” Forbes also mentions how the industry insiders of the RetailWire BrainTrust were generally positive about Macy’s offering same-day delivery, a retailer known for being ahead of the omni-channel curve.

    Deliv is the start-up delivery company handling the physical same-day service for Macy's utilizing a crowd-sourcing approach in which everyday people pick up and deliver for them. One Deliv driver will pick up multiple orders and deliver all of them, which is what a same-day courier like A-1 Express would offer also. The San Francisco courier has a national footprint and logistical expertise to perform cost-effective deliveries on time. A-1 Express is an experienced courier capable of accurate deliveries, in addition to returns, real-time address adjustments and more, which would be needed for Macy's during the busy holiday shopping season.

    Reference: 11.21.14, www.forbes.com, Tom Ryan, Same-Day Delivery May Be A Win For Macy's

    Tuesday
    Dec092014

    Uber Makes Move To More Same-Day Delivery

    It's a big deal when every large retailer and online company make investment after investment into a service that gets customers their products in the same day. The demand for same-day delivery continues to grow, just as many other services and products were moving into worldwide usage like the cell phone. Faster shipping and fast delivery offers shoppers the convenience they are after and retailers know it. This is why companies that offer similar service products are quickly deciding to join the action--and the profit.

    Uber is a popular transportation service that can get anyone from point A to point B fast. With the growth of same-day delivery, it makes sense for Uber to do the same thing with online and physical store items. The Wall Street Journal (WSJ) reported the proof of Uber's plans regarding same-day delivery. Uber has picked up Google's Tom Fallows, former head of same-day delivery and e-commerce expert, to assist with its' business plans for growth.

    The WSJ received an e-mail statement via Google from Tom Fallows regarding his shift to Uber. “Even though the next stage of my career takes me outside Google, I’m really excited to watch Google Express continue to thrive and expand”, stated Fallows. Google indeed has thrived since the two years Fallows was involved in rolling out the new, aspiring service. Now, Google offers same-day delivery is several major US cities, including its' service launch in Washington DC, Boston and Chicago. The new cities also brought along three new merchants, one located within their respective cities.

    Uber is in hot pursuit to compete with retail giants, namely Amazon, to get a share of the retail market and move products for physical store chain. Google Express, formerly known as Google Shopping Express, provides brick-and-mortar retailers exactly what they need relative to same-day delivery. Google has partnered with Target, BestBuy, Wal-Green's, and more to get their products into a customers' hands within hours. Barnes & Noble has also joined with Google Express, closing a number of stores and offering customers same-day delivery of their online orders.

    Same-day delivery isn't new to the transportation/taxi company. Uber has already been testing deliveries of items including ice cream, flu shots and fresh meals. UberESSENTIALS was also just launched in August in parts of Washington, DC, letting users order over 60 items, such as deodorant, batteries, chips and popcorn. Inspite of the talk regarding Google and Uber, the two many end of working together. Google Venture has also invested more than $200 million into Uber's business.

    Google and Uber could end up working together to compete against Amazon, Wal-Mart, eBay, and others. The common thread for accomplishing success with same-day delivery is the actual delivery system itself. This is why a same-day courier like A-1 Express would be ideal for any retailer looking to tackle same-day delivery and make it a core competency service product. The Los Angeles courier understanding fast deliveries from a simple approach and with quick implementation, which is very fitting for the upcoming holiday season.

    References: 11.7.14, The Wall Street Journal, Alistair Barr and Douglas MacMillan, Uber Picks Up Google’s Head of Same-Day Delivery

    Thursday
    Dec042014

    Amazon Competes With Wal-Mart, Offering Same-Day Delivery In Canada

    With the holiday shopping season around the corner, a number web-based and brick-and-mortar retailers are all in when it comes to using same-day delivery to help boost sales this year. Some of the big boys, like Google and Amazon, have both been very aggressive as the fourth quarter hits. With just making a big strategic move with it's first physical store location and a number of city expansions for same-day delivery, Amazon was thought to be done for the year. We thought wrong.

    With so much focus on Amazon's same-day delivery in the US, the online giant does operate outside the country as well. The fast service has now stretched beyond US borders into Canada right before holiday shopping begins. Canada's The Globe and Mail recently reported Amazon has announced it is launching same-day shipping in Vancouver and Toronto. Amazon.ca, Amazon's Canadian branch, is spearheading the charge to make same-day delivery a well-known option there. The driver of the strategy is to compete with retail leader Wal-Mart, which offers free same-day service there.

    Kaan Yigit, president of Solutions Research Group discussed the battle between Amazon and Wal-Mart in the article. He stated the new Amazon service could increase volume and order frequency, which appears to be needed to stay ahead of Wal-Mart. Wal-Mart's service is helping it "start gaining on Amazon..." added Yigit. Experts know the amount of stores Wal-Mart has, which enables it to easily reach a multitude of shoppers, therefore, higher volume and frequency can be made easier. With an option to save time and work shopping in long lines, customers may find Wal-Mart's free same-day service attractive.

    Both retailers have made huge same-day delivery investments. Prior to branching the service out into Canada, Amazon added 7 more major US cities that it offers same-day delivery in, including New York City, Dallas, Indianapolis, Washington DC, Baltimore, and Philadelphia, followed by the recent implementation of Atlanta. Amazon has touted about making its' own deliveries, however, they could partner with a nationwide courier like A-1 Express to get the job done, as others like Google have as well.

    Wal-Mart has rolled out same-day delivery several US cities on the west and east coast. One of the optional services for faster shopping is "Wal-MarttoGo", which the retailer began testing in Denver stores. The service offers customers the ability to shop online and then come to a participating local store to pick their order up. Shoppers pull up at a curbside location, like a pharmacy pick-up, but instead pick up their online items, ready to go when they get there. Wal-Mart's retail store locations, equating to short distance driving, makes it ideal for it to partner with a same-day courier to perform same-day delivery for them.

    As same-day delivery grows among retailers like Wal-Mart, Amazon, Google, Macy's, and others, it will begin to have more impact on overall shipping. More shoppers are seeking ease and convenience, resulting in more shifting business trends. A-1 Express has the logistical expertise and tools needed to help any retailer take the next step into same-day delivery. The Chicago courier can create a same-day logistics solution quickly, especially to gain an advantage in this year's holiday shopping season.

    Reference: 11.5.14, The Globe And Mail, Marina Strauss, Amazon.ca raises stakes in same-day delivery service

    Wednesday
    Nov262014

    Deliv Follows Google, Expands Into Four More Cities

    As the race for same-day delivery intensifies, the retail industry is finding more and more web-based retailers in hot pursuit of the market that it dominated for decades. Now that online retail is consistently growing, brick-and-mortar stores have the likes of companies like eBay, Amazon, Google, and other to deal, especially now that shoppers find same-day delivery convenient. The only sensible move to make was to dive into offering customers their purchases the same day as well. Google and Amazon now have Deliv to compete with for retail market share.

    This is how you can have a startup company like Deliv find a niche involving partnering with retail stores to deliver their store items to its' shoppers. The Wall Street Journal has reported Deliv is expanding into offering same-day delivery into 4 more metropolitan areas and 18 more shopping centers. It already provides the service from malls, even from stores like Macy's. The 4 expansion cities include Seattle, Washington D.C., Northern New Jersey, and Houston. Deliv has landed agreements to provide service out of new malls, such the the Beverly Center in Los Angeles. This expansion comes shortly after Google launches into 3 more US cities.

    Deliv has been providing same-day delivery in San Jose, San Francisco, Los Angeles, and Chicago. These are some of the same major US cities that most retailers jump start same-day delivery. Now Deliv is expanding its' services into more major cities, apparently gearing up for the quickly approaching holiday season. Physical store retailers are fully aware that to compete with Amazon and Google, they will have to, at the least, offer some form of the service to keep its' customers loyal and to attract new ones. Macy's and others will surely see the benefit at year's end, as they stand toe-to-toe with web-based retailers.

    In the WSJ article, Deliv CEO Daphne Carmeli touted about the advantages if its' service model versus others. “This works because we’re more like the airport shuttle with 15 people it’s delivering at once than the yellow cab service with just a single passenger. It turns out people don’t want their deliveries in one hour, they want set times typically in a few hours. That means we can combine deliveries.” The volume of drops makes the difference, which is why the demographics have to include a dense population in order for same-day delivery to be effective and profitable long-term.

    Deliv is just one example of how a transportation company is the best resolve for physical retailers to becoming more versatile than ever. Its' model follows Google, as it has also partnered with several major retail store chains such as BestBuy, Wal-Green's, Toys-R-Us, Target, and more, helping retail sales increase. A same-day courier like A-1 Express is a logistical expert in last-mile deliveries and has a national footprint to implement any same-day delivery model. The Seattle courier can fulfill online orders fast, including error deliveries, online store returns, and store exchanges.

    Reference: 10.27.14, The Wall Street Journal, Greg Bensinger, Startup Deliv Widens Same-Day Delivery, Following Google

    Wednesday
    Nov192014

    Google Express Expands Same-Day Delivery Into More Cities

    It has been a race to the finish line for a number of big name web-based retailers in regards to same-day delivery. In the recent two years alone, Amazon has made great strides with the service, from having strategic distribution centers to now unleashing its' plan for same-day delivery throughout the US. Although Amazon didn't let the cat out of the bag too soon, most experts knew it was coming. Amazon has been launching expansion after expansion, pursuing to gain huge segments of the retail market. However, another e-retailer stepped into the game on last year and has not looked back. Google has been aggressively expanding its' service, now called Google Express, and yet expands again to compete.

    Fortune Magazine reports that Google has now expanded Google Express into Washington D.C., Boston and Chicago. These are all three major US cities that have all of the demographic factors needed for same-day delivery to thrive. Formally Google Shopping Express, the service involves a partnership with several physical store retailers, including Target, Toys-R-Us, Wal-Green's, Barnes & Nobles, BestBuy, and more. Within the new expansion cities, other merchants join the team. Boston's Stop & Shop, Giant Food in D.C., and Wrigleyville Sports in Chicago, all become the new partners of Google, delivering all types of online items to shoppers.

    The items Google Express can deliver to shoppers includes everything, from electronics, flowers, books, toiletries and more. This type of service includes items which are the everyday consumables that customers need, yet may not necessarily have the time to get them within their busy day. Also, Google offers items that shoppers are much apt to use technology more with the added convenience it brings, creating the opportunity to make purchases from everywhere they are. Online retail continues to grow 16% annually, and as the holiday seasons arrives, it is no surprise that Google is establishing same-day delivery for a big return this year.

    Google Express works much like Amazon with an attractive membership model base. A membership with Google currently costs only $95 a year or $10 a month. For orders over $15, members have the opportunity for free same-day or overnight delivery on eligible orders and being first in line for delivery availability options. Shoppers also can simply pay as they go for $4.99 per order. For one customer, this may not seem like a lot of revenue, however, when the economies of scale enters the picture, the volume for profit appears to work. With the new additional cities, Google expands its' reach to servicing over 7 million more people, creates the shopper volume the retailer is looking for.

    Fortune also quoted Google's executive chairman Eric Schmidt from the Wall Street Journal in an article regarding who the e-retailer is really competing against. “Many people think our main competition is Bing or Yahoo, but, really, our biggest search competitor is Amazon”, stated Schmidt. Google is distancing itself from the brand of only being a search engine, useful for information only. Google Express is heavily involved in the retail industry and it appears with the big investments and innovation, will be here to stay. Amazon is indeed not only Google's competitor, but probably every retailer's opponent as well.

    As the race continues, more and more physical store retailers that do business online are taking note of Google's model to increase sales. Many are partnering with a same-day courier like A-1 Express to pick up items from their stores and deliver to their customers wherever they are. The Boston courier has a national footprint that can help any web-based or brick-and-mortar seller advance within the e-commerce world.

    Reference: 10.14.14, Fortune, Lauren Lorenzetti, Google Express expands its same-day delivery reach